We are trying to do everything we can from abroad to get our taxes done..we have trying to update my itin for 3 years..we finally after sending them information (6 times now) everything they have asked for...signed by people they want to sign it and sent it off in dec/jan...well we called today to find out what the progress of it was so we can do taxes and they have nothing in their records..they say it is a busy time of year for them...I get this but now they are saying that we can't do our taxes without the itin number, which may not be done until may..so now we have to get an extension put in and hope it gets there before 15 april when the cut off is...so frustrating being overseas and trying to deal with this..we have time differences, we can't just drop in and do what we need to do and everyone we talk to gives us a different answer...this year has been real frustrating to deal with this..on top of everything else...all departments are frustrating even SS we can't do anything over the fone or online as we don't have a US address so everything is taking extra long...sorry for the rant but it is affecting our budget cause we don't know if we owe, will get a refund or hit with late fees etc..and it is hard to get the information that we require